Shipping & Returns
Shipping Information
Orders are shipped twice a week, on Tuesdays and Thursdays.
Estimated Delivery Times
- Spain: 2–3 business days (standard shipping)
- Europe: approx. 5–10 business days
- International: approx. 10–15 business days
Please note that delivery times may vary depending on your location and local postal services.
While we cannot guarantee exact delivery dates, we always do our best to ship your order as quickly as possible.
Customs & Import Fees
Orders shipped outside the EU include a customs declaration.
Buyers are responsible for any customs duties, VAT, or import taxes that may apply in their country.
These fees are not included in product prices or shipping costs, and Eneszti Design Studio is not responsible for customs delays or charges.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
If your order has not yet been shipped, we can process a refund.
Once the order has been dispatched, cancellation is no longer possible — in this case, please refer to the return policy below.
Returns
We hope you’ll love your order, but if you would like to return an item, please email hello@eneszti.com within 30 days of receiving your package.
To start the return process, include:
- your order number
- your full name
Return Conditions
- Return shipping costs are the responsibility of the buyer.
- We recommend using tracked shipping, as we cannot process a refund until the item arrives back to us.
- Items must be returned in unused, original condition to be eligible for a refund.
- Once the returned items arrive in their original condition, refunds are processed within 14 business days.
- Original shipping fees are non‑refundable.
Exchanges
We currently do not offer direct exchanges.
However, if you ordered the wrong planner size or product variant, you may return the unused item for a refund and place a new order for the correct version.
Digital Files – Returns Policy
Digital products are available for download immediately after purchase.
For this reason, all digital sales are final, and refunds cannot be issued.
If you experience any issues with your files, please contact us within 7 days, and we will be happy to help.
Processing Times
Most orders ship within 1–5 business days.
During busy seasons, current processing times will be displayed in the website banner.
Please remember:
Many of our products are handmade or made to order, and we do not keep large quantities in stock.
General Shipping Notes
- Please double‑check your delivery address before completing checkout.
We cannot refund or replace orders shipped to an incorrect address provided at checkout. - Shipping fees are non‑refundable.
- Weather, holidays, and postal delays may affect delivery times — these are outside our control.
International Shipping
International shipping costs are calculated at checkout based on the weight of your order.
You will never be charged more than the actual shipping cost.
Please note:
- Customs or import duties are the buyer’s responsibility.
- Delivery times are estimates and cannot be guaranteed.
- In rare cases, international orders may take up to 30 days to arrive.