When will my order ship?

Our current processing time is 3–10 business days. Every item is handcrafted with care, as many products are created to order.

Do you offer tracked shipping?

Yes — you can choose tracked shipping at checkout. We highly recommend this option, as standard shipping does not include tracking or insurance. If a standard-shipped order is lost, we are unable to refund or resend it.

My order hasn’t arrived — what should I do?

Delivery times vary by location. If your order was shipped with tracking and appears lost, please contact us for assistance. If standard shipping was selected, we unfortunately cannot replace or refund lost packages, as this method does not include insurance.

Shipping & Customs

For orders outside the European Union, buyers are responsible for any customs fees or import charges. These vary by location and are not included in the product price or shipping cost. Once your order has been shipped, Eneszti Creative Design is not responsible for customs delays.

Cancellations, returns, and exchanges

As our items are made to order, we accept cancellation requests only within 24 hours of purchase.

After this period, the order cannot be cancelled. In accordance with consumer protection regulations regarding custom-made goods, we do not accept returns or exchanges.

However, if there is an issue with your order, please contact us directly — we will always do our best to help. During sale periods, all orders are final and cannot be cancelled or modified.

Can I edit my order after placing it?

Orders cannot be edited once placed. Please double-check your shipping address and items before completing checkout.

If an order is returned to us due to an incorrect address or failure to collect the package, the buyer is responsible for the cost of reshipping with tracked delivery.

Can you combine multiple orders?

Unfortunately, we are unable to combine separate orders.

Sale Terms & Conditions

All sale orders are final. Discounted orders cannot be changed, cancelled, or refunded. Discount codes can be used on all items unless a listing specifically states otherwise.

Soul Mail Club FAQ

Looking for information about the Soul Mail Club?
You can find the full FAQ section HERE.