Orders sent out of the EU will be accompanied by a customs label. Buyers are responsible for any applicable customs and import taxes.

If you want to cancel an order, please let me know as soon as possible. If the order hasn’t been placed yet, I can send you a refund. If it has been sent, please read the return policy below.

We hope you will love your goodies, but if you would like to return your order for any reason, please email hello@eneszti.com within 30 days of receipt, along with your order number and name, to start the returns process.

Please note that return shipping costs are the buyer’s responsibility. Until the item arrives back to us, we cannot process a refund, so you may wish to add tracking to your return shipment.

Items must be returned in their original, unused condition in order to be refundable.

Once the items have arrived back to us in their original condition, your refund will be processed within 14 working days. Please note that original shipping fees are non-refundable.

We don’t currently offer an exchange service. However, if you order the wrong planner size, you are welcome to return the unused inserts to us for a refund so that you can re-order the correct size.

Due to the files being available immediately after purchase, refunds cannot be given on digital files and all sales are final. If you aren’t completely happy with your purchase, please get in touch within 7 days of purchase so we can do our best to help you.

Orders sent out of the EU will be accompanied by a customs label. Buyers are responsible for any applicable customs and import taxes.

Please double check your delivery address before submitting your order. We cannot refund or replace orders that were sent to an incorrect address submitted at checkout.

Shipments may be delayed by bad weather, busy holiday seasons, or other reasons and unfortunately these things are outside of our control.

Please note that shipping fees are non-refundable.

International shipping costs are calculated at the checkout based on the weight of your order, so you never pay more than the cost of shipping.

Any customs or import duties payable upon the arrival of your order are the responsibility of the buyer.

Please note that the estimated delivery times cannot be guaranteed, and on rare occasions, it can take up to 30 days from shipping for orders to arrive.