When will my order ship?
Our current processing times are 3-10 business days
Tracked shipping?
The option to track your order is available at checkout. Please note: if you select standard shipping and your order is lost we cannot refund or resend your order. We highly recommend selecting tracked shipping! If selecting standard shipping, the package doesn’t have any insurance and cannot be refunded or resent
My order hasn’t arrived?
We are currently being advised that international shipping may take up to 3 months. If you order hasn’t arrived within this time frame please email us. If item is tracked and lost we will be able to replace. Unfortunately if standard shipping has been purchased we are unable to resend or refund
International Shipping (including EU customers)
Buyer is responsible for any fees, customs or tariffs for international shipping. Customs fees vary depending on country and item cost (sale price isn’t always taken into consideration). Once we have shipped your order Eneszti Creative Design is not responsible for any customs charges. Please take VAT & custom costs into account when purchasing
Cancelations, returns and exchanges?
If you wish to cancel your order the request must be made within 24 hours of ordering, after 24 hours the order cannot be cancelled. As these items are made to order we cannot accept returns or exchanges. If there is an issue with your order please contact us and we will do our best to solve. During sales all orders are final and cannot be cancelled or changes (this overrides our usual 24 hour cancellation policy)
Editing order?
Once an order has been placed it cannot be edited or changed. Please make sure your address is correct and you are purchasing the correct items at checkout. If an order is returned to us due to issues with the address or not being collected at sorting office you will need to cover the cost of tracked shipping for a resend
Combining orders?
Unfortunately we cannot combine orders
Sale Terms & Conditions
All sales placed during discounted times are final. Orders cannot be changed or refunded. If freebies are offered for a certain discount, this will be after discount and before shipping. Codes can be used on all items in the shop apart from when the listing specifies otherwise